Shipping policy
Thank you for choosing Three Over Six.
Our Shipping & Collection Policy has been prepared to provide clarity around order processing, dispatch, delivery, international shipments and in-store collection.
1. Processing Your Order
Once your purchase has been finalised, you will receive an order confirmation email at the address provided at checkout. This email will act as your invoice and will include your unique order number.
Orders are generally processed within up to 2 business days before dispatch. Orders placed after 2:00 PM Sydney time will be processed on the following business day.
Please note that during peak periods, public holidays, promotional periods or periods of high order volume, processing times may exceed 2 business days.
Once your order has been dispatched, you will receive an email containing tracking information so you can monitor the progress of your delivery.
2. Shipment Processing Time
Shipment processing time refers to the time required to prepare, package and dispatch your order.
2.1 Standard Orders
Orders processed on business days, excluding weekends and public holidays, are typically dispatched within 48 hours of payment authorisation.
2.2 Personalised, Special Request or By-Request Orders
Express delivery is not available for personalised, special request or by-request orders.
These orders may require an additional lead time of up to 14 business days, excluding weekends and public holidays, before dispatch. This timeframe is in addition to the selected shipping method.
It is the customer’s responsibility to ensure that all delivery details are correct at the time of purchase. Parcels returned to Three Over Six due to an incorrect, incomplete or undeliverable address may be subject to a re-dispatch fee and additional postage charges.
Original freight charges are generally non-refundable where an order is returned because of an incorrect address or for another reason not arising from a failure to meet a consumer guarantee. This does not limit any right or remedy available under the Australian Consumer Law.
3. Shipment Rates & Delivery Estimates
We make every effort to process and dispatch orders promptly.
Delivery timeframes are approximate and are provided as a guide only. Estimated delivery times begin from the date your order is dispatched, not from the date your order is placed.
Delivery estimates may vary depending on carrier availability, delivery location, customs processing, public holidays, adverse weather, natural events, incorrect delivery details, or other circumstances outside our control.
Delivery estimates are not guaranteed. Where a carrier or customs delay occurs, Three Over Six will provide reasonable assistance using the information available to us. Nothing in this policy excludes any right or remedy that cannot lawfully be excluded.
Please note:
1. Business days refer to Monday to Friday in Australia, excluding weekends and public holidays.
2. Orders are not processed or delivered on weekends or public holidays.
3. Delivery dates may vary depending on carrier practices, destination, delivery method and the items ordered.
4. Orders may be delivered in separate shipments.
5. Three Over Six is not responsible for orders shipped to incorrect addresses supplied by customers.
Shipping Insurance
Shipping insurance is not included unless expressly stated. Where insurance is available, it may be arranged at the purchaser’s request before dispatch. The purchaser is responsible for the applicable premium and any related fees. Coverage, exclusions, limits and claims procedures are determined by the insurer or carrier and will be advised where available. Nothing in this insurance arrangement limits any rights or remedies that cannot be excluded under the Australian Consumer Law.
3.1 Domestic Shipping — Australia
Three Over Six offers both standard and express domestic shipping options, subject to carrier availability.
Express domestic shipments are generally expected to arrive within 2–7 business days after dispatch. Standard domestic shipments are generally expected to arrive within 7–14 business days after dispatch.
Shipping for smaller items is calculated at checkout. Delivery for artworks, furniture and oversized pieces is quoted separately and is not included in the product price. Please request a shipping quote before ordering, or arrange delivery with us after purchase and before dispatch.
Delivery timeframes are estimates only and may be affected by carrier delays, delivery location, public holidays, weather events or other circumstances outside our control.
Three Over Six cannot control carrier delays after dispatch. We will provide reasonable assistance with a delivery enquiry; however, additional costs arising from an incorrect address supplied by the customer may be charged to the customer. Nothing in this paragraph limits non-excludable rights.
3.2 International Shipping
Three Over Six offers both standard and express international shipping options, subject to carrier availability. Where available, we generally use DHL or the relevant local postal service.
Express international shipments are generally expected to arrive within 3–7 business days after dispatch. Standard international shipments are generally expected to arrive within 7–14 business days after dispatch.
Shipping for smaller items is calculated at checkout. Delivery for artworks, furniture and oversized pieces is quoted separately and is not included in the product price. Please request a shipping quote before ordering, or arrange delivery with us after purchase and before dispatch.
Delivery timeframes are estimates only and may vary due to customs processing, carrier delays, destination country requirements, public holidays, adverse weather, or other circumstances outside our control.
International delivery estimates may be affected by carrier or customs delays outside our control. Three Over Six will provide reasonable assistance with available tracking and shipment information.
Customs, Duties & Taxes
Customers are responsible for any import duties, taxes, customs charges, brokerage fees or clearance fees payable upon arrival in the destination country.
These charges are determined by the destination country and are not included in the product price or shipping cost unless expressly stated.
Three Over Six is not liable for any duties, taxes or customs-related charges incurred by the customer.
Customs Documentation
Three Over Six completes customs documentation accurately using the actual sale price and an appropriate description of the goods. We do not understate values or describe purchased goods as gifts. The purchaser is responsible for providing any information reasonably required for export, import or customs clearance.
However, we are not responsible for delays, inspections, holds, duties, taxes or additional charges imposed by customs authorities or destination-country agencies.
3.3 In-Store Collection
Complimentary local pickup is available from:
Three Over Six
Retail 3 & 6, 20–26 Cross Street
Double Bay NSW 2028
Australia
Once local pickup has been selected at checkout, your order will usually be prepared within 48 hours.
You will receive an email notification when your order is ready for collection, along with pickup instructions.
Collection is available between:
11:00 AM – 4:00 PM Tuesday to Friday
Excluding weekends and public holidays
Please bring your order confirmation email when collecting your order.
4. Tracking Your Order
Once your order has been dispatched, you will receive an email notification containing your tracking number.
Please allow up to 48 hours for tracking information to become active or updated by the carrier.
For any order status enquiries, please contact:
contact@threeoversix.com
5. P.O. Boxes & Parcel Lockers
Express delivery is not available to P.O. Boxes or Parcel Lockers.
Where possible, we recommend providing a secure residential or business address for delivery.
Contact
For questions about shipping, collection, returns or refunds, contact:
Luxelab Concierge Pty Ltd trading as Three Over Six
Retail 3 & 6, 20–26 Cross Street
Double Bay NSW 2028
Australia