Luxelab Concierge Pty Ltd (ACN 645 382 207 | ABN 78 645 382 207), trading as Three Over Six (“Three Over Six”, “we”, “us” or “our”), operates from Shop 3 & 6, 22–24 Cross Street, Double Bay NSW 2028, Australia.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with threeoversix.com, our store, social media, communications, purchases, consignments, sourcing, advisory and related services.

We are committed to handling personal information responsibly and transparently. We apply this Policy to personal information handled through our online platforms, store and services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If another privacy law applies to a particular interaction, including the GDPR in relevant circumstances, we will also take steps reasonably required by that law.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on the interaction, we may collect:

• identity and contact information, such as name, date of birth where required, telephone number, email and delivery or billing address;
• transaction information, including purchases, consignments, sourcing requests, invoices, payment status and bank details where required;
• information needed for fraud prevention, sanctions screening, identity verification, provenance, customs, shipping or insurance;
• communications, appointment details, preferences and information you provide in an enquiry;
• website, device, cookie, analytics and advertising information; and
• other information collected with consent or where required or authorised by law.

Payment-card transactions are generally processed by payment providers. We do not intentionally retain complete card details unless expressly required and lawfully permitted.

We collect your personal information so that we can carry out the following actions:

(i). To provide our Services;

(ii). To enable you to use our Website or social media platforms;

(iii). To communicate with you, including about our Services, products and offers which might interest you;

(iv). To process payments by or to you in connection with our Services;

(v). To create accounts, tax invoices or receipts;

(vi). To provide your personal information to third parties in order for them to supply the Services to you;

(vii). To consider and respond to complaints made by you;

(viii). To prevent fraud, manage risk, verify identity and comply with legal, customs, tax, sanctions and regulatory obligations.

We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.

We will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission.

We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

We will not sell an individual’s Personal Information to unrelated third parties. Despite this clause, you consent to us transferring and/or assigning your Personal Information in the event that we sell our business or our intangible assets. We set out below examples of how we share your personal information:

We share your Personal Information with service providers to facilitate our services and fulfil our contracts with you. For instance:

• Service Providers: To facilitate our online store and other service functionalities, we partner with platforms such as Shopify. For detailed information on how Shopify processes your Personal Information, please visit their Privacy Policy here.

• Compliance with Laws: Your Personal Information may be disclosed if required to comply with applicable laws, legal processes such as subpoenas or search warrants, or to protect our rights and interests.

• Governmental and Legal Requirements: We may provide Personal Information to government agencies or departments, or other entities as mandated by law or as permitted under legal provisions.

• Research and Surveys: With your consent, your Personal Information might be shared with third-party researchers conducting studies or surveys on behalf of our company. Such activities are strictly for purposes that align with our service improvements and client understanding.

We utilise your Personal Information to offer targeted advertisements or marketing communications we believe may interest you. For example:

• Analytics and Advertising Services: Tools like Google Analytics help us understand how our clients interact with our site. You can learn more about Google's Privacy Practices and opt-out of Google Analytics here and here, respectively.

• Ad Partner Sharing: We share insights about your interactions with our site, your purchases, and your engagement with our advertisements on other websites with our advertising partners. This may involve the use of cookies or similar technologies, with your consent where required by your location.

When we provide Personal Information to third parties for surveys and research, they are limited to using or disclosing your Personal Information solely for the purposes for which we engaged them. They are held to the same standards of legal compliance regarding your information as we are.

If you wish to restrict the use or disclosure of your Personal Information to third parties conducting research or surveys for us, or if you want to access, amend, or remove Personal Information we hold about you, please contact us at contact@threeoversix.com.

For a broader understanding of targeted advertising, the Network Advertising Initiative offers an educational page here.

You can opt out of targeted advertising on the following platforms:

• FACEBOOK: Adjust your Ad Settings here.

• GOOGLE: Manage your Ad Settings here.

• BING: Customise Personalised Ads Settings here.

For opting out from multiple services at once, visit the Digital Advertising Alliance's opt-out portal here.

Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record. It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.

We collect, use and disclose personal information where reasonably necessary for our functions and activities, with consent where required, to perform a contract, to comply with law or for another lawful purpose.

You may decline to provide requested information, but this may prevent us from completing a purchase, arranging delivery, assessing a consignment or providing part of a service. Marketing communications include an unsubscribe option, and you may contact us to change your communication preferences.

Privacy laws outside Australia may apply where we offer services to, monitor or otherwise handle the personal information of individuals in those jurisdictions. Where the GDPR or another law applies, we will rely on an available lawful basis and provide the rights required by that law.

This Policy does not represent that every overseas privacy law applies to every visitor or transaction.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain transaction and provenance records, resolve disputes, enforce agreements and comply with legal, tax, accounting, anti-fraud and regulatory obligations.

When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to lawful retention requirements. De-identified and aggregated information may be used for business analysis where individuals are not reasonably identifiable.

We may use temporary (session) cookies or permanent cookies when you access our Online Platforms and/or Services.  This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.

You can manage and control cookies in various ways. Note that removing or blocking cookies may affect your user experience, and certain parts of our website may become less accessible. Most browsers accept cookies by default, but you can choose to accept or reject them through your browser controls, typically found in the "Tools" or "Preferences" menu. For detailed instructions on modifying your browser settings or blocking, managing, or filtering cookies, consult your browser's help file or visit websites like www.allaboutcookies.org.

Please be aware that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of specific information uses by these parties, follow the instructions in the

"Behavioural Advertising" section above.

Personal information may be held electronically or in physical records. We take reasonable technical and organisational steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

We use service providers, including ecommerce, payment, cloud, communications, analytics, professional, logistics and authentication providers. Some providers may process information outside Australia. Overseas locations may vary according to the provider and service; further information may be available in the provider’s privacy notice or from us on request.

No transmission or storage system is completely secure. If we become aware of a data breach, we will assess and respond to it, including notification where required by applicable law.

Please note that as there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when such a signal is detected from your browser.

You may contact us to request access to, or correction of, personal information we hold about you. You may also request deletion, restriction, objection or withdrawal of consent where the applicable law provides that right.

We may need to verify your identity and may refuse or limit a request where permitted or required by law, including where records must be retained for legal, tax, transaction, fraud-prevention or dispute purposes. We will explain a refusal where required.

We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The current version will be published on this page with its updated date. Material changes may also be communicated through the website or directly where appropriate.

Questions, access or correction requests, and privacy complaints may be sent in writing to:

Privacy Officer
Luxelab Concierge Pty Ltd trading as Three Over Six

Shop 3 & 6, 22–24 Cross Street
Double Bay NSW 2028
Australia

contact@threeoversix.com

We will acknowledge and investigate a privacy complaint within a reasonable time. If you are dissatisfied with our response and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner at oaic.gov.au.

For privacy enquiries or complaints, contact the Privacy Officer at contact@threeoversix.com or write to Luxelab Concierge Pty Ltd trading as Three Over Six, Shop 3 & 6, 22–24 Cross Street, Double Bay NSW 2028, Australia.