This Code of Conduct is issued by Luxelab Concierge Pty Ltd (ACN 645 382 207 | ABN 78 645 382 207), trading as Three Over Six. It sets the standards expected of suppliers and partners engaged to provide goods or services to Three Over Six or its clients.

Suppliers are expected to act lawfully, ethically and professionally, protect confidential information and meet the quality and service requirements agreed for each engagement.

By accepting an assignment or agreeing to provide services or supply products for Three Over Six or its clients, each supplier agrees to comply with this Code of Conduct. This commitment includes:

a. Suppliers must comply with this Code from the time an engagement is accepted and ensure that all goods and services meet the agreed specifications and standards.

b. If a supplier becomes unable to fulfil an assignment, provide a service or supply goods in accordance with the agreed terms, the supplier must notify Three Over Six promptly and, where practicable, within 24 hours of becoming aware of the issue.

c. A failure to comply with this Code may result in action by Luxelab Concierge Pty Ltd trading as Three Over Six, including termination of the supplier relationship and any other rights available under the applicable agreement or law.

d. Suppliers must review their operations as necessary to maintain compliance with this Code.

Prior to any engagement, suppliers must submit their Terms & Conditions to Three Over Six for review and approval (where available). This must include detailed provisions regarding cancellations, refunds, and timing to ensure transparency and mutual understanding before the commencement of any work. 

It is the supplier's responsibility to ensure that these terms are clear, concise, and readily accessible to Three Over Six, facilitating an informed agreement process.

Suppliers are required to take out and maintain a General Liability insurance policy with a minimum coverage of $20,000,000 AUD per incident. This insurance must encompass all activities, including but not limited to boat charters, nautical ventures, automotive and aviation transport, and any other charters, or other activities that carry an elevated risk of injury or damage.

Evidence of such insurance, reflecting the requisite coverage amount, must be provided to Three Over Six upon request and prior to the initiation of any services or activities.

Suppliers must ensure that all services and products provided meet the highest standards of professionalism, luxury, craftsmanship, and exclusivity. Attention to detail, personalised care, and adherence to bespoke requests are fundamental to our operation. Any specific request as booked by Three Over Six’s clientele and personnel should be accommodated and executed in accordance with the booking instructions given. If for any reason you are unable to supply the goods or services within the specified time period or in the specified way, you agree to notify Three Over Six as soon as possible, and otherwise no later than two (2) business days from the date the goods or services have been requested.

Suppliers are expected to conduct their business ethically and in full compliance with all applicable laws and regulations. This includes, but is not limited to, laws related to consumer rights, luxury goods authentication, customs and import, and anti-bribery and corruption.

We are committed to sustainability and ethical practices in all aspects of our business. Suppliers must demonstrate a commitment to ethical sourcing, including the use of sustainable materials and ensuring that all products are sourced and produced responsibly and ethically.

Suppliers must comply with all privacy and data-protection laws applicable to their activities, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Personal information received in connection with an engagement may only be used for the agreed purpose. Suppliers must take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure; restrict access to personnel who require it; and retain it only for as long as reasonably necessary or legally required.

Suppliers must not sell personal information. Any actual or suspected privacy or data-security incident affecting Three Over Six or its clients must be reported to Three Over Six immediately. Any separate confidentiality, privacy, security or indemnity obligations contained in a written agreement remain in effect.

Three Over Six does not intend to provide suppliers with complete payment-card details. If payment or cardholder information is received in connection with an engagement, the supplier must use it only for the authorised transaction, protect it in accordance with applicable law and payment-card security requirements, and must not retain it longer than permitted or necessary.

Any loss, misuse, unauthorised access or suspected compromise must be reported to Three Over Six immediately. Three Over Six may suspend or terminate an engagement where a supplier’s security practices do not meet applicable requirements or the agreed standard.

It is hereby explicitly understood and agreed that Three Over Six assumes no responsibility or liability for the provision, quality, delivery, or any aspect related to the goods or services supplied by its partners or suppliers. The obligation to ensure the quality, legality, and safety of the provided goods and services rests solely with the supplier.

The Supplier hereby agrees to fully indemnify, defend, and hold harmless Three Over Six, along with its affiliates, officers, directors, employees, and agents (collectively referred to as the "Indemnified Parties"), from all claims, liabilities, damages, losses, costs, and expenses, including but not limited to reasonable legal costs and legal costs, that arise out of or are in any way connected with:

a. The provision, non-provision, or any defects in the goods or services supplied by the Supplier, regardless of whether such issues are direct or indirect.

b. Any violation or breach by the Supplier of any laws, regulations, or standards that govern the manufacturing, sale, or distribution of the goods or services offered.

c. Acts of negligence, fraud, or wilful misconduct committed by the Supplier or its employees, contractors, or agents during the provision of goods or services.

d. Any third-party claims, including those from customers, related to the goods or services provided by the Supplier.

The supplier agrees to promptly notify Three Over Six of any potential or actual claim, litigation, or investigation that may involve the goods or services provided or that may invoke this indemnification clause. The supplier further agrees to cooperate fully with Three Over Six in the defence, settlement, or handling of any such claims, including providing access to relevant documents, information, and personnel.

As a partner of Three Over Six, you commit to respecting the business relationships established by Three Over Six. You, along with any employee, associated company, or affiliates, are prohibited from soliciting or accepting business, directly or indirectly, from any clients, customers, partner brands, or other suppliers of Three Over Six without explicit written approval from Three Over Six.

As a supplier, you are also restricted from initiating contact, soliciting business, or engaging in transactions with these entities for purposes beyond the provision of agreed-upon services, unless you have obtained prior written consent from Three Over Six.

You acknowledge that it is imperative that you and your employees uphold the highest standards of professionalism and respect towards Three Over Six, including its clientele, employees, and partner brands. Under no circumstances should there be any actions or communications that could be construed as disparaging or harmful to the reputation of Three Over Six or its associates, whether in written or verbal form.

Questions about this Code of Conduct may be directed to:

Luxelab Concierge Pty Ltd trading as Three Over Six

Shop 3 & 6, 22–24 Cross Street
Double Bay NSW 2028
Australia

contact@threeoversix.com